Return Policy

Please email us with any questions before placing a special order. All special orders, including modifications or DIY accessories (e.g. internal USB cards, clocks), are final. If in doubt, please contact us. There are no cancellations or refunds available for these items. All products have many levels of quality control testing before leaving the manufacturer.

Other items that are not wanted or incorrectly ordered will need to be returned via registered, insured post to Crux Audio at your cost within 14 days of the shipment date. Returned items must be in the original packaging and include any manuals, cabling and accessories in original condition.

Returned orders will be refunded (1) via the original payment method less a 15% restocking fee, or (2) for an in-store credit of your original purchase price.

Defective items will be replaced with a like item, upon return.

Terms and conditions of manufacturer's warranty apply to defective items after 7 days. It may be a requirement to return the defective goods directly to the distributor, manufacturer, or an accredited service agent.

We do not accept returns for refund or account credit of:

  • Any items returned more than 14 days after the shipment date.
  • Any items that have been opened (taken out of its plastic wrap, security seal tampered), unsealed or non-defective.
  • Any items not in their original condition, are damaged, have been used, or are missing parts.
  • Any special order or DIY accessory (see first paragraph).

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Original shipping fees are never refunded on returns or returned items and they are always deducted from the refund inclusive of us offering free shipping on the original sale. 

Crux Audio will notify you via email of your store credit once we have received and processed your returned item. Refunds will be made within 5 business days of Crux Audio receiving your returned items.